Privacy Policy

Introduction

This Privacy Policy explains how Aora School collects, uses, protects, and manages information relating to educational institutions, students, parents, teachers, staff, and other users of our application, website, and services.

We are committed to protecting the privacy and security of our users' personal information. This Privacy Policy describes how personal information may be collected, used, stored, disclosed, and protected when you use Aora School.

By accessing the Aora School website or downloading and using the Aora School application through the Google Play Store or Apple App Store, you agree to this Privacy Policy. If you do not agree, please do not access or use our application, website, or services.

Please read this Privacy Policy carefully together with our Terms and Conditions before using Aora School or any related services.

We may update this Privacy Policy from time to time. When changes are made, we will update the policy accordingly and, where appropriate, provide additional notice through our website, application, or other communication channels.

Definition of Personal Information

Personal Information means information relating to an educational institution or an identifiable individual, or information that can reasonably be used to identify an individual.

Collection of Information

Aora School is a software service designed to support educational institutions and their users. We are committed to responsibly collecting, processing, and protecting personal information under our control.

User-Provided Information

When an educational institution registers with Aora School or when users register or use our application and services, we may collect information provided by the institution or individual users.

This information may include:

• Educational institution name
• Registration or identification number
• Institution address
• School or institution telephone number
• Contact person's name and position
• Contact person's mobile number
• Institution website
• Email address
• Account credentials
• Student information
• Parent or guardian information
• Teacher and staff information
• Information submitted when contacting customer support
• Information provided while using application features and services
• Information relating to transactions or activities performed through the application

Users are expected to provide accurate and complete information when registering or using Aora School.

Educational institutions may register students, parents, teachers, assistants, and other authorized users within the application. Personal information is collected only when necessary to provide and operate the requested services.

We collect personal information only for legitimate and identified purposes. We do not intentionally collect or retain unnecessary personal information.

Account Credentials and Security

Users are responsible for keeping their login credentials, passwords, and other account information confidential.

Users should take reasonable precautions to protect their accounts from unauthorized access, loss, theft, or fraudulent use.

Automatically Collected Information

When you use Aora School, certain information may be collected automatically. Depending on the device, operating system, application configuration, and permissions granted by the user, this information may include:

• Mobile operating system
• Browser type
• Application usage information
• Technical and diagnostic information
• Other information associated with permissions granted by the user

This information may be used to operate, maintain, secure, troubleshoot, and improve the application and its services.

Use of Information

We may use collected information to:

• Provide and maintain Aora School services
• Create and manage user accounts
• Provide educational institution and user-related services
• Personalize the user experience
• Improve application functionality and performance
• Respond to customer support requests
• Communicate with users regarding their accounts and services
• Troubleshoot technical problems
• Resolve disputes
• Maintain security and prevent unauthorized activity
• Detect, prevent, and investigate fraudulent or illegal activities
• Comply with applicable laws and legal obligations

Customer Service and Communications

We may contact users when necessary to provide customer support, manage accounts, enforce applicable agreements, comply with applicable laws, troubleshoot problems, resolve disputes, or provide important service-related information.

Depending on the user's communication preferences, we may contact users through email, telephone, SMS or text messages, WhatsApp messages, or postal mail.

Fraud Prevention and Legal Compliance

We may retain personal information for as long as reasonably necessary to provide our services, comply with applicable laws, prevent fraud, collect outstanding fees, resolve disputes, investigate security incidents, troubleshoot problems, and enforce our agreements and policies.

When personal information is no longer required for legitimate business or legal purposes, we will take reasonable steps to securely delete or dispose of it in accordance with applicable data retention and deletion requirements.

Marketing and Service Communications

Where permitted by applicable law and consistent with the user's communication preferences, we may use contact information to send service updates, promotional information, or other communications relating to Aora School and our services.

Sharing of Personal Information

We may collect technical information when users visit our website or use our application, such as the date and time of access, IP address, browser or device information, and other relevant technical information.

We may use this information to improve application and website security, analyze usage trends, maintain and improve our services, troubleshoot technical issues, and administer our website and application.

We do not sell or rent users' personal information to third parties for their independent marketing purposes without appropriate consent.

We may disclose personal information when reasonably necessary to provide our services, work with service providers supporting our operations, comply with applicable laws, respond to lawful requests from authorities, protect rights and safety, or prevent fraud and illegal activities.

Security

We take the confidentiality and security of personal information seriously. We use reasonable technical, administrative, physical, and procedural safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure. If you believe that your account or personal information has been compromised, please contact us as soon as possible.

General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you may have certain rights regarding your personal data, subject to applicable law.

These rights may include:

1. Right of Access: You may request access to the personal information we hold about you.
2. Right to Rectification: You may request correction of inaccurate or incomplete personal information.
3. Right to Erasure: You may request deletion of your personal information where legally applicable.
4. Right to Restriction: You may request restriction of processing in certain circumstances.
5. Right to Object: You may object to certain processing of your personal information.
6. Right to Data Portability: Where applicable, you may request your personal information in a structured, commonly used, and machine-readable format.
7. Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise these rights, please contact us. We may request reasonable information to verify your identity before processing your request.

Consent

We believe users should be informed about how their personal information is collected and used.

By registering for or using Aora School, you acknowledge and consent to the collection, processing, storage, use, and disclosure of your information as described in this Privacy Policy, where consent is required by applicable law.

Where applicable, information may be processed and stored in Bangladesh or in other locations used by our service providers. If you access Aora School from outside Bangladesh, your information may be transferred to, processed, and stored in accordance with applicable data protection laws.

Changes to This Privacy Policy

As Aora School and its services evolve, this Privacy Policy may be updated to reflect changes in our services, technologies, legal requirements, or information practices.

We encourage users to review this Privacy Policy regularly. Any changes will become effective when the updated Privacy Policy is published, unless otherwise stated.

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